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    GENERAL CONDITIONS E-COMMERCE

    These general conditions govern the sale of goods and the provision of services carried out by the seller identified herein as C.C.T. S.r.L. - Strada Romana, 48/A - 46034 - Borgo Virgilio (MN), registered with the Chamber of Commerce of Mantua - number 139288 of the Register of Companies, tax code and VAT number 00562060202, hereinafter referred to as "C.C.T. S.r.L." through the website located at https://www.daltoscano.com.

    ARTICLE 1 Acceptance of the general conditions of sale.

    All purchases of products made through the site (hereinafter, the Purchase Contracts) by users who access it (hereinafter, the Customers) are governed according to Italian law and governed by these General Conditions as well as by the Consumer Code (Legislative Decree 206/2005), section II Distance Contracts (Articles 50 - 67) where applicable and by the rules on electronic commerce (Legislative Decree 70/2003).

    Before proceeding with the purchase of Products or Services provided by C.C.T. S.r.L. according to the terms set forth in these general conditions and indicated on the website www.daltoscano.com, the Customer expressly declares that he/she has carefully read and fully accepted the contents of these General Conditions as well as having read any indication provided during the purchase procedure.

    C.C.T. S.r.L. may sometimes find it necessary to make changes to the conditions of sale and reserves the right to make such changes and additions at any time, without providing any kind of notice to the Customer. For these reasons, it is the sole responsibility of the Customer to verify the General Conditions subsisting at the time of the completion of the purchase since the validation of an order implies the acceptance by the Customer of the General Conditions subsisting at the time of the completion of the purchase.

    C.C.T. S.r.L. invites the Customer to keep a copy of these general conditions for ready reference.

    These general conditions of sale form an integral part of any purchase order and contract of sale of the Products and Services marketed by C.C.T. S.r.L. on the website www.daltoscano.com, in force on the date of the relevant order.

    In accordance with the provisions of Italian and EU laws currently in force, the economic relationship between the Supplier and the Customer is governed by consumer protection regulations exclusively in the case where the Customer purchases for personal purposes unrelated to his business (BtC). Therefore, the relationship between the Supplier and the Professional (BtB) who buys for purposes related to his business activity, whether of an entrepreneurial or commercial nature, providing his VAT number, consumer protection regulations do not apply, including in particular Legislative Decree No. 185 of 1999 (contracts concluded at a distance), Legislative Decree No. 50 of 1992 (right of withdrawal) and Articles 1469 bis et seq. c.c.

    The choice of billing by the Customer when confirming the order and the consequent inclusion of VAT and pec involve the establishment of the discipline of the relationship between the Supplier and the Professional with the consequent exclusion of the applicability of the discipline provided by the Consumer Code and the exclusion of the right of withdrawal.

    ARTICLE 2 Definitions

    For the purposes of the validity of these General Conditions, the following terms are identified, each with its own meaning:

    • "General Conditions" the agreements and provisions governing the purchase of goods and services provided through the website located at the url www.daltoscano.com and summarized within this document;
    • "Customer" generically the person, whether consumer or professional, who makes a purchase of Products C.C.T. S.r.L. according to the indications on the Site and according to the General Conditions;
    • "Private" the Customer who during registration and/or purchase does not request the issuance of an invoice, perfecting the purchase solely for personal purposes unrelated to his or her business activity;
    • "Professional" the Customer who at the time of registration and / or purchase provides his VAT number and requires the issuance of VAT number perfecting the purchase for purposes related to his business;
    • "Products" all products marketed by C.C.T. S.r.L. on the website located at the url www.daltoscano.com and forming part of its assortment;
    • "Services" all the services marketed by C.C.T. S.r.L. on the website located at the url www.daltoscano.com such as, for example, the accessory service of installation of the Product purchased by the Customer from C.C.T. S.r.L;
    • "Site" the set of Web pages accessible by typing the url: www.daltoscano.com;
    • "Purchase Order" the order from the Customer containing details of the Products and Services that is generated by the system following confirmation of payment;
    • "Contract of Sale" means the sales contract finalized between the Customer and C.C.T. S.r.L. with the Purchase Order confirmed by C.C.T. S.r.L. following the payment of the specified amount;
    • "Account" the profile associated with a specific customer and created by the same during registration on the Site.

    ARTICLE 3 Methods of entering into the contract

    The Customer may purchase the Products and Services as illustrated in the information sheets on the pages of the Site. The Site is structured as an online catalog, freely consultable in which each product is catalogued and represented according to its essential characteristics and the price at which it is offered for sale.

    The Customer, by performing the purchase procedure indicated on the Site, may choose the Products and Services of his interest, check the total value of the Products and Services he intends to purchase including the relevant delivery costs.

    The Customer may finalize the purchase without obligation to register on the Site and without having to create a specific Account.

    The Purchase Order, once finalized with payment, can neither be modified nor cancelled. All Purchase Orders must be exactly completed in every part and must contain the exact identification of the Products ordered, the Customer and the place of delivery of the Products.

    The Purchase Order counts as the Customer's contractual proposal manifested online. The Order Confirmation by C.C.T. S.r.L., transmitted to the Customer to the e-mail address indicated by the latter, confirms the order data and is valid as acceptance of contractual proposal. The Order Confirmation by C.C.T. S.r.L. will take place only after payment for the Products specified in the Purchase Order.

    The contract shall be deemed concluded and binding on both parties, the moment the Customer gives confirmation of the order through the Site and the Order Confirmation is generated and sent. The Order Confirmation will contain a summary of the order, in which the details of the order, the price of the purchased good, the shipping costs and any additional ancillary charges, the address where the Product will be delivered, the type of delivery chosen by the Customer and whether the Customer has opted for invoicing are stated.

    C.C.T. S.r.L. reserves the right to reject the purchase proposal sent, by way of example and not exhaustive in the following cases: provision of non-real master data; previous default for any reason against C.C.T. S.r.L., subject to insolvency proceedings, lack of availability of the Products - for any reason - in the warehouses and in any other case incompatible with the economic interests and company policies.

    ARTICLE 4 Billing request and qualification of the Customer as a Professional

    When confirming the order, the Customer is given the option to choose whether or not to request the issuance of an invoice.

    If an invoice is requested, the Customer is required to provide his/her VAT number and certified e-mail address to enable CCT to regularly issue the requested tax document.

    The invoice request implies the implicit declaration by the Customer that he/she will use the purchased good or service for purposes related to his/her professional activity therefore, pursuant to Art. 3, co. 1, lett. c) of Legislative Decree. 206/2005, the purchase shall be deemed to have been made for purposes inherent in the entrepreneurial or professional activity, with the result that the Buyer, not falling within the definition of Consumer, may not exercise the right of withdrawal provided for in Articles 52 et seq. of the same Consumer Code with the consequent application to the commercial transaction of the general rules provided by the Civil Code for contracts of sale.

    In particular, the purchase made by the Professional will be subject to the discipline provided for in Article 1490 of the Civil Code on the subject of defects of the thing sold with the burden on the Buyer to report the defects found under penalty of forfeiture within eight days from the discovery of the defect and reduction of the duration of the warranty of the Producer from two years to one year from the date of delivery of the good.

    ARTICLE 5 Methods of payment and reimbursement

    Payments in execution of sales contracts entered into through the Site may be made exclusively through the means illustrated to the Customer during the online purchase procedure.

    If the Customer proceeds to purchase the products with payment of the price by credit card, the bank of reference will immediately verify the validity of the credit card.

    The Buyer's credit card information is transmitted via secure connection directly to the website of the banking institution handling the transaction, is acquired by the latter at the request of the Seller and used to proceed with payment transactions.

    With the entry of credit card information, payment is immediately made with simultaneous charge to the credit card in the manner provided by the credit card provider.

    If the banking institution notifies C.C.T. S.r.L. any irregularity relating to the credit card used, the latter will proceed with the cancellation of the order. Any reimbursement to the Customer will be credited by one of the methods in use by C.C.T. S.r.L.

    If the refund is made by Bank Transfer, the same may be finalized only where the account holder is the same person who made the Purchase Order. The refund includes the cost of the product and also the shipping costs that the consumer originally incurred for delivery.

    ARTICLE 6 Time and manner of delivery

    C.C.T. S.r.L. will deliver to the Customer the Products, selected and ordered in the manner specified in the Order Confirmation specified in Article 3, through couriers and / or forwarding agents of trust. The different methods, times and costs of shipping will be clearly indicated on the Site at the time of purchase.

    The delivery times indicated on the Site at the time of purchase will be merely indicative and the methods and timing of contact with the Customer prior to delivery or after the first delivery attempt will depend on the courier chosen by C.C.T. S.r.L. in relation to the specific type of order to be delivered.

    The delivery will be made to the address indicated by the Customer at the end of the purchase process on the Site is therefore the sole responsibility of the Customer to verify, when formulating the Purchase Order on the Site, that the information present by the same entered for the purpose of identifying the delivery address is correct and complete. C.C.T. S.r.L. will not be liable for any damage and/or compensation for non-delivery that results from incorrect information provided by the Customer when registering on the Site or when finalizing the Order.

    Delivery will reflect the characteristics of the type chosen at the time of purchase. Any impediment or special condition related to the access routes to the indicated address that would prevent or make less easy the delivery itself, must be communicated by the Customer. It should be noted that in pedestrian areas, delivery will take place up to the point where the vehicle will have accessibility. If not included in the Delivery Service specified in the Purchase Order, no porterage within the customer's home may be required of the Delivery Service personnel.

    Tax documentation (sales receipt and/or invoice) is issued, effective upon shipment of the Product. Upon delivery of the Product by C.C.T. S.r.L., the Customer is required to check that the number of packages being delivered corresponds to what is indicated on the Courier's accompanying document and that the packaging is intact, undamaged, neither wet nor altered. Once signed the Courier's transport document, the Customer can no longer oppose any dispute about the quantity and quality of what was received. The Customer can always check the status of the Purchase Order via the website in the reserved area or by contacting customer service.

    ARTICLE 7 Prices

    All sales prices of the products indicated within the Site are expressed in euros inclusive of VAT, any other taxes and, where required by applicable regulations, are inclusive of the WEEE eco-contribution.

    Shipping costs and any additional charges, if any, are indicated and calculated in the purchase procedure and clearly specified in the Purchase Order and in the Order Confirmation.

    ARTICLE 8 Responsibilities.

    C.C.T. S.r.L. assumes no liability for inefficiencies attributable to force majeure or fortuitous events, even where dependent on malfunctions and inefficiencies of the internet network, in the event that it fails to execute the order within the time stipulated in the contract. The description on the Site of each item is only as an indication, it has no contractual character and C.C.T. S.r.L. cannot be held responsible in case of unavailability of one or more products. C.C.T. S.r.L. shall also not be liable for damages, losses and costs incurred by the Customer as a result of the non-execution of the contract for reasons not attributable to the aforementioned, the Customer having the right only to a full refund of the price paid and any ancillary charges incurred.

    ARTICLE 9 Right of withdrawal

    As provided by the Law, where the Buyer is a Consumer (i.e. where he is not operating within the scope of his own entrepreneurial, commercial, artisan activity) has the right to withdraw from any contract of sale at a distance or negotiated away from business premises.

    If you are a Consumer, you therefore have the right to withdraw from the contract, without giving reasons, within 14 (fourteen) calendar days. The withdrawal period expires after 14 days from the day you or a third party, other than the carrier and designated by you, acquires physical possession of the goods. To exercise the right of withdrawal, you must inform C.C.T. S.r.L., with registered office in Strada Romana, 48/A - 46034 - Borgo Virgilio - MN, of your decision to withdraw from this contract by means of an explicit statement (e.g. letter sent by mail, fax or e-mail).

    To comply with the withdrawal period, it is sufficient for the customer to send the communication regarding the exercise of the right of withdrawal before the expiration of the period provided for exercising the right of withdrawal.

    However, the right of withdrawal is subject to the following conditions:

    • 1. The right applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product,
    • 2. The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the Customer,
    • 3. C.C.T. S.r.L. is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments.
    • 4. In case of damage to the goods during transport, C.C.T. S.r.L. will notify the Customer of the incident (approximately within 5 working days of receipt of the goods in their warehouses), to enable him to file a complaint against the carrier of his choice and obtain reimbursement of the value of the asset (if insured). In this eventuality, the product will be made available to the Customer for its return simultaneously canceling the request for withdrawal,
    • 5. The right of withdrawal is in no way exercisable in respect of perishable goods.

    C.C.T. S.r.L. will refund the Customer the full amount already paid indicatively within 30 days from the return of the goods, through the transfer procedure of the amount charged to the Credit Card or by Bank Transfer. In the latter case, it will be the Customer's responsibility to provide the bank details on which to obtain the refund (ABI - CAB - Current Account of the invoice holder).

    The right of withdrawal is totally void, for lack of the essential integrity of the property (packaging and / or its contents), in cases where C.C.T. S.r.L. ascertains:

    • a. The lack of the outer packaging and/or wrapping containing the purchased product,
    • b. The damage of the product for reasons other than its transport.

    In the case of forfeiture of the right of withdrawal, C.C.T. S.r.L. will return to sender the purchased goods, charging the same shipping costs.

    The right of withdrawal is in no way exercisable by Professionals.

    ARTICLE 10 Discipline of withdrawal and return and/or replacement procedure

    C.C.T. S.r.L. intends to provide Private Customers with the possibility of returning or replacing Products purchased through the Site.

    In order to allow the return of the products subject to withdrawal (which according to the covenants in the preceding article must be perfectly intact, unused and accompanied by the original packaging), the Customer must indicate its intention to want to return the Product to Customer Service C.C.T. S.r.L. by sending within 14 days of receipt of the order a written notice to the address assistenza@daltoscano.com possibly by completing and attaching the appropriate form available at the following link and also shown at the end of these General Conditions.

    C.C.T. S.r.L. will not be responsible for the non-receipt of e-mails in case the Customer enters incorrect or non-functioning addresses.

    In order to authorize the return procedure C.C.T. S.r.L. may ask the Customer to provide photographs of the Product and further details to verify that the aforementioned has not forfeited the right of withdrawal.

    Once the Products have been received (and verified their integrity) C.C.T. S.r.L. will, as soon as possible, credit the Customer the cost of the returned Products (as indicated on the invoice) by proceeding with the return through the same payment circuit used by the Customer or through the circuit specified by the same at the time of withdrawal.

    As an alternative to the refund, the Customer is entitled to request the replacement of the returned product with a product identical or of equivalent value to that of the order.

    ARTICLE 11 Methods of archiving the contract

    Pursuant to Article 12 of Legislative Decree 70/2003, we inform the customer that every order sent is stored in digital form on the server owned by C.C.T. S.r.L. according to criteria of confidentiality and security.

    In any case, the Customer is invited to keep a copy of these General Conditions and to check their congruity with those subsisting on the site at the time of finalizing the purchase.

    ARTICLE 12 Communications and Customer Relations Service

    For any communication or request for clarification, the Customer should contact customer service at assistenza@daltoscano.com or call 0376/448276. The Customer will indicate his/her residence or domicile, telephone number or e-mail address to which he/she wishes communications to be sent.

    ARTICLE 13 Errors

    The information regarding the Products provided on the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors.

    C.C.T. S.r.L. reserves the right to correct errors, inaccuracies or omissions even after an order has been placed and also to change or update the information at any time without prior notice.

    It is without prejudice to the possibility for the buyer to report any errors or inconsistencies found in the online catalog by sending an email to assistenza@daltoscano.com expressly including in the subject line the words "ERROR REPORT" and correctly specifying the type of product or service in which the anomaly was found or by calling 0376/448276.

    ARTICLE 14 Limitation of liability of C.C.T. S.r.L.

    Any information regarding the products sold by C.C.T. S.r.L. is based exclusively on the data published and made known by the respective manufacturers, therefore C.C.T. S.r.L. is not responsible for the correspondence of the goods sold to the specifications published on the Site. C.C.T. S.r.L. also disclaims any liability for malfunctions, service interruptions, degradation of performance, whether or not these are due to force majeure or fortuitous event, when not directly attributable to C.C.T. S.r.L. itself for its willful misconduct or gross negligence.

    The purchaser acknowledges and accepts that the acquisition of order proposals by C.C.T. S.r.L. through the site may be suspended during closed periods.

    ARTICLE 15 Applicable Law and Jurisdiction

    The Purchase Contract between C.C.T. S.r.L. is understood to be concluded in Italy, and to this effect it is governed by Italian Law.

    For any dispute will be competent the Judicial Authority of Mantua, with the exception of disputes with Consumers that will instead be the competence of the Judicial Authority of the place of residence or domicile of the Customer Consumer.

    ARTICLE 16 Alternative Dispute Resolution.

    Alternative Dispute Resolution is the term used to describe all the different ways of resolving a dispute, excluding legal avenues: typically a third party above the parties is used to act as an intermediary the Seller and the Buyer.

    In compliance with EU legislation, we point out the Union-wide Online Dispute Resolution (ODR) platform to resolve out-of-court disputes concerning contractual obligations arising from online sales or service contracts between consumers residing in the Union and professionals established in the Union: http://ec.europa.eu/consumers/odr/

    ARTICLE 17 Processing of personal data (privacy)

    For the regulation of the processing of personal data (privacy) by C.C.T. S.r.L., please refer to the specifically dedicated section.

    ARTICLE 18 Express approval of vexatious clauses

    With regard to the covenants summarized above, the Customer, pursuant to and for the purposes of Articles 1341 II° paragraph Civil Code, declares that he has read and expressly approves in writing the following clauses: 1. Acceptance of the general conditions of sale, 3. Method of entering into the contract, 4. Billing request and qualification of the Customer as a Professional, 5. Payment and reimbursement method, 6. Time and method of delivery, 8. Liability, 9. Right of withdrawal, 10. Withdrawal discipline and return and/or replacement procedure, 12. Communications and Customer Relations Service, 13. Errors, 14. Limitation of liability of C.C.T. S.r.L., 15. Applicable law and Jurisdiction, 16. Alternative dispute resolution.



    Last updated, April '26



    Link to download the WITHDRAWAL FORM FOR PURCHASES MADE ONLINE